AI DM auto-reply: manage Instagram and Facebook messages in one inbox
The VonaHub inbox is a feature that brings the DMs and post comments of connected Instagram and Facebook accounts into one real-time screen, and lets AI auto-reply answer them in your brand's voice. Conversations are assigned to teammates and saved replies open with a single key. When someone on your team writes in a conversation, the AI goes quiet there automatically.
In short
- Instagram DMs, Facebook Messenger messages and post comments on one screen, in real time.
- Conversations are assigned to teammates, and the assignee is notified.
- AI auto-reply answers using your brand voice, product catalog and FAQ.
- When a teammate writes by hand, the AI goes quiet in that conversation; you can turn it back on.
- Messages are kept for 365 days.
The problem
Sound familiar?
- DMs and comments are scattered across apps and nobody knows who answered what.
- Price, stock and order questions sent after hours go unanswered for hours.
- The same answer to the same question is typed by hand every day.
- Canned chatbot flows don't match the brand voice and customers feel they're talking to a robot.
How it works
In 4 steps
- 01
Connect your accounts
Connect your Instagram professional account and your Facebook Page. DMs, Messenger messages and post comments start landing in the inbox.
- 02
Set up your team and saved replies
Assign conversations to teammates; the assignee is notified and sees them under "Assigned to me". Save answers you give often as saved replies and open them with "/" while typing.
- 03
Configure AI auto-reply
Choose a persona name, informal or formal address, emoji level and reply length. Add sample dialogues and FAQs, and turn on comment replies with a separate switch.
- 04
AI answers, your team takes over
The AI answers incoming messages in your brand voice. When a teammate writes in a conversation by hand, the AI goes quiet there; you can turn it back on.
Capabilities
What you can do
Unified inbox
DMs and post comments are collected under Inbox, Assigned to me and Archive. Comment replies are posted publicly. On phones, the list and the conversation open on separate screens.
Assignment and saved replies
Each conversation can be assigned to a teammate, who gets a notification. Save up to 50 replies and pick them with "/" while typing.
AI replies in your brand voice
The AI answers from your brand voice, product catalog and FAQ, shaped by a persona name, form of address, emoji level, reply length, up to 5 sample dialogues and up to 20 FAQs.
Human-like delivery
A long answer is split into up to 3 message bubbles and sent with a natural delay, instead of one instant block that reads like a bot.
Steps back when your team steps in
When a teammate writes in a conversation by hand, the AI goes quiet there and doesn't interrupt. You can turn it back on once the conversation is done.
Safe boundaries
Asked "Are you a bot?", it doesn't deny it; if the person insists, it hands over to a human. It never writes personal data in comments and invites order and return questions to DMs.
By the numbers
Limits and details
| Verified platforms | Instagram · Facebook (Messenger) |
|---|---|
| Tabs | Inbox · Assigned to me · Archive |
| Saved replies | Up to 50 (title 80, text 1,000 characters) |
| Message retention | 365 days |
| AI sample dialogues / FAQs | Up to 5 / up to 20 |
| Message bubbles per reply | Up to 3 |
FAQ
Frequently asked questions
How do I set up auto-replies for Instagram DMs?
Connect your Instagram professional account to VonaHub and turn on AI auto-reply. Once you choose a persona name, form of address, emoji level and reply length and add sample dialogues and FAQs, incoming DMs are answered in your brand's voice.
Can I auto-reply to Instagram comments?
Yes. Comment replies are turned on with a separate switch and posted publicly. The AI never writes personal data in comments and invites questions such as orders and returns to DMs.
What does the AI do when my team joins a conversation?
When a teammate writes in a conversation by hand, the AI automatically goes quiet there, so two replies never go out at once. You can turn the AI back on for that conversation.
What happens if a customer asks "Are you a bot?"
The AI does not deny being a bot. If the person insists on talking to a human, it hands the conversation over to your team.
Which platforms does the social media inbox support?
Verified platforms are Instagram (DMs and comments) and Facebook (Messenger and Page comments). Messages from connected accounts are collected on one screen in real time and kept for 365 days.
Which plans include AI auto-reply?
AI auto-reply is included in the Management and Agency plans and available on other plans with the Chatbot add-on. The inbox itself is part of the Management, Enterprise and Agency plans.
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